If the payment was made by credit card using the payment link, we usually see the funds and credit them to your balance within a few hours. If the payment was made by bank transfer to our account, it may take from 3 to 5 business days before we see the funds and credit them to your balance. To determine the exact date of the funds transfer, request a payment confirmation from the customer, which will show the sender, recipient's account, date, and amount.
If more than 3 business days have passed since the funds were sent but the payment has not been received, please contact us. Provide your username, invoice number, and attach the customer's payment confirmation.