For the payment come through successfully, please follow these rules:
  • No registration needed: you will only need to authorize with your email to make a payment
  • Follow the detailed and illustrative instructions carefully
  • Do not mix up bank account details for different payment methods
  • Choose one currency: if you are making a payment in EUR, please choose bank account details for EUR payments, if the sum you are sending is in USD, please choose the USD ones
  • In order for us to receive the transfer and to know exactly who the transfer is intended to, we kindly ask you to specify the obligatory data (specified in the invoice you are paying) and not a Name and Surname of your freelancer. For regular payments, be sure to change your invoice number each time you make a new transfer
  • We reserve the right to request the results of the provided service at any time to confirm the transaction
  • If a physical person appears as a payer in the payment details of the invoice created for a legal entity, we may ask you to confirm the connection between this physical person and the legal entity mentioned in the invoice
  • We highly recommend sending your freelancer the payment confirmation document every time you make a transaction
  • The invoice payment is the final stage of the deal. By making the payment, you confirm that the service has been completed to your satisfaction and in full accordance with the agreement
  • We are constantly searching for better, more efficient and faster payment solutions for you and your freelancers. Due to this, the details in the invoices may change. Invoices always contain accurate information on the date they are issued — we kindly ask you to pay attention to this aspect
  • When making a payment with a bank card, ensure that the 3D Secure option is activated
  • If your payment was unsuccessful, it may be attributed to one of the following reasons:
    — The customer failed 3D Secure authentication: the security code was entered incorrectly
    —  Payment declined by the issuing bank
    —  Payment failed because of insufficient funds
Please review all three possible reasons mentioned above before attempting to resend the funds. If the issue persists, consider reaching out to your bank for further assistance.

  • If you have any questions, issues or doubts, do not hesitate to contact our support!

Things to notice

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For customers
For customers